Outpatient Surgery Magazine - Subscribers

Comfy ORs - June 2014 - Outpatient Surgery Magazine

Outpatient Surgery Magazine, providing current information on Surgical Services, Surgical Facility Administration, Outpatient Surgery News and Trends, OR Excellence and more.

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8 2 O U T P AT I E N T S U R G E R Y M A G A Z I N E O N L I N E | J U N E 2 0 1 4 starting your check-in process a day or 2 before. "If you fall behind a couple of patients on the schedule, you're dead in the water," says Ms. Mackler. "So for the first 2 patients of the day, we'll confirm their pre- admission forms and check for additional information on the phone ahead of time, as opposed to on the day of. That's a good start." Informed patients are satisfied patients. So when they arrive on the day of surgery, be sure your staff fully explains the steps of the process. "Open the window with a pleasant greeting and service right away, and let them know what papers they're signing," says Ms. Mackler. "Then keep explaining. What's next, who they're being hand- ed off to, throughout the process. That's very important, the 'My name is, I'm here to do this.'" OSM E-mail dbernard@outpatientsurgery.net . P A T I E N T M A N A G E M E N T OSE_1406_part2_Layout 1 6/13/14 11:41 AM Page 82

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