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O R E X C E L L E N C E. C O M S U P P L E M E N T T O O U T P AT I E N T S U R G E R Y M A G A Z I N E O N L I N E | J U N E 2 0 1 4
Y
ou solve
problems
every day,
and
you're
good at it. But what
about those strange
occurrences and painful
quandaries that come up
once in a great while and really leave you scratching
your head? Jan Kleinhesselink, RN, BHSM, and
Carmen Lester, CPHRM, JD, BSN, RN, of Lincoln
(Neb.) Surgical Hospital will talk about how to han-
dle those, while engaging both you and your peers in
their presentation, "Eyes Wide Shut: How Would You
Handle These Taboo Issues in Your OR?"
• What's the common thread with issues
that tend to be the most difficult for facility
leaders? Every now and then situations come up
that really challenge your leadership skills and your
ability to think critically — the situations where there
doesn't seem to be a clearly defined answer. They
might involve taboo topics, strange conduct or even
situations that are downright dreadful. Maybe there's
a moral dilemma or an ethical dilemma involved. We
K I C K E R
where leaders meet, learn and grow together
H e Di d Wh a t?
Unu su al Pr oble ms, C r e a t ive S olu t ion s
Handling the taboo, the strange and the dreadful.
Speaker Profile
• Ms. Lester is the
chief clinical
officer and Ms.
Kleinhesselink is
the chief quality
officer at Lincoln
(Neb.) Surgical
Hospital.
• They run Yin
Yang Medical
Ser vices
(yinyangmed
ser vices.com).
Carmen Lester, CPHRM, JD, BSN, RN, and Jan Kleinhesselink, RN, BHSM
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