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J U N E 2 0 1 4 | O R E X C E L L E N C E. C O M S U P P L E M E N T T O O U T P AT I E N T S U R G E R Y M A G A Z I N E O N L I N E
I
t's not always easy to work in the high-pressure
surgical environment. Donna A. Ford, MSN, RN-
BC, CNOR, will discuss how to effectively and
professionally deal with colleagues exhibiting
disruptive behaviors in
"Growing a Culture of
Safety by Managing Disruptive Behaviors." Learn
more about the behavioral
problems that plague
many ORs and be sure to jot down the many take-
home ideas, tips and techniques she'll share for
defusing lateral violence during what's sure to be an
informative and interesting discussion. Here's what
Ms. Ford had to say about managing personality
conflicts during a recent sit-down.
• On why disruptive behavior is a prob-
lem. Probably all of us know someone with a per-
sonality that can be described as "toxic." These
behaviors are, unfortunately, familiar to us, and can
be dangerous in the healthcare setting. Yes, feelings
are hurt, but more importantly, conflicts in the OR
can be detrimental to providing a safe environment
for patient care.
• If disruptive behavior is so common,
why aren't more facilities taking the
necessary steps to prevent it? Disruptive
behaviors may, unfortunately, be familiar but team
K I C K E R
Donna A. Ford,
MSN, RN-BC, CNOR
where leaders meet, learn and grow together
Growing a Culture of Safety
Take-home tools to manage
disruptive behaviors.
Speaker Profile
• Board certified in
nursing profession-
al development.
• Certified in
perioperative
nursing.
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