Outpatient Surgery Magazine

Watch Your Step - May 2014 - Subscribe to Outpatient Surgery Magazine

Outpatient Surgery Magazine, providing current information on Surgical Services, Surgical Facility Administration, Outpatient Surgery News and Trends, OR Excellence and more.

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Page 27 ASK THE ETIQUETTE DOCTOR DEAR BARNEY: Here are 5 tips to keep in mind for your calls. • When the call begins, identify everyone in the room. • Identify yourself whenever you speak. Don't assume your voice will be recognized. • Don't carry on side conversations during the call. • Tell your listeners if you have to leave the call. • Don't use your speaker phone for listening to your voice mail. It could be embarrassing to the person who left a message intended only for your ears. OSM Send your etiquette questions to kathy@kathleenpagana.com ******************** PHONE MANNERS Conference calls carry their own rules of etiquette. ********************

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