MEDICAL MALPRACTICE
• Make sure appropriate personnel are involved in the process.
• Ensure that leadership and the board are involved and committed, and that goals and expectations are being communicated facility-wide.
• Ensure that all events — actual and potential — are being evaluated for likelihood, severity/priority and potential financial
impact. OSM
Ms. Lester
(clester@lincolnsurgery.com) is chief clinical officer and
Ms. Kleinhesselink
(jkleinhess@lincolnsurgery.com) is the chief quality officer at Lincoln Surgical Hospital in Lincoln, Neb. Together, they operate Yin Yang Medical Services (yinyangmedservices.com), which provides consultation on accreditation, risk management and compliance.