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M A R C H 2 0 1 4 | O U T P AT I E N T S U R G E R Y M A G A Z I N E O N L I N E
THINKING OF BUYING …
only supported by a 1-year warranty, the cost of repairs later in its life
can add up quickly. These extra service costs might even wind up
totaling higher than a more expensive product backed by a compre-
hensive repair plan.
How available is your backup option?
The ability to quickly substi-
tute temporary replacements for out-of-service tools is critical.
What can the vendor's representative do for you when your equip-
ment needs repair? Does he have the connections to borrow tools on
a moment's notice from a nearby facility? Or will he have to ship it
from the factory, forcing your surgeons to use the old, suboptimal
equipment you have on hand?
Does the rep put you first?
Likewise, a good relationship with the
vendor's rep is key. How quickly does he respond to the ques-
tions you leave on his voicemail? Does he come to your center the
same day to inspect the tool? A reliable and responsive rep can easily
justify the higher cost of a more expensive power tool purchase.
Are your surgeons open to new options?
Surgeons' input is impor-
tant, since they'll be the ones depending on the tools. But it's
possible that they only have experience with one product, or prefer a
brand solely due to a good working relationship with a rep. Price out
the preferred tool alongside a competitor or 2 and ask your docs if
they'd be willing to participate in a demonstration or trial period. The
pros: Surgeons might be willing to use the less expensive options, and
might even prefer them. The cons: There are none. OSM
Dr. Geier (
conta ct@drdavidg eier.com
) is an orthopedic surgeon and sports
medicine specialist in Charleston, S.C.
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