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"Our patients love the ability to do it from home," says Susan
Alexander, MSN, nurse manager at the Reading Hospital SurgiCenter at
Spring Ridge in Wyomissing, Pa. "Many do not have the ability to talk to
us when they are at work, and they work the same hours that we do.
This gives them the ability to enter their history and read educational
materials from the comfort of their own home with no phone tag."
That's the goal, of course. Patients who love the convenience. More
thorough, more legible information. And a turnkey system you can just
plug it in and make your efficiency soar. If only it were that easy.
Unfortunately, there can be another side to the coin.
The help you need
As you'd expect, on the satisfaction continuum, most of the people we
heard from in a recent
Outpatient Surgery
Magazine survey
about online pre-
admissions fall some-
where between unbri-
dled enthusiasm and
utter dismay. Only
about 29% said they
were extremely satis-
fied with their online
systems, 60% said
they were satisfied,
but not thrilled, and
10% said they were
dissatisfied.
Those numbers
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