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IDEAS That Work
LAST SHALL BE FIRST When a patient cancels early
on, move your last patient of the day into the empty spot.
SCHEDULING
Dealing With Day-Of Cancellations
A
day-of cancellation can really disrupt your schedule, especially
when it happens early in the day. Rather than bumping all your
patients up a spot when a patient cancels early on, simply
move your last patient of the day into the empty spot on the schedule.
Call the last patient on the schedule and ask, "Is there any possibility
you can come in now?" He'll be delighted to undergo his surgery at 9
a.m. instead of 3 p.m. (he'll be able to eat and drink a lot sooner), and
none of your other patients will know the difference.
Alicia Heilenday, RN, CNOR
Roper St. Francis Eye Center
Charleston, S.C.
aheilend@bellsouth.net
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O U T PAT I E N T S U R G E R Y M A G A Z I N E O N L I N E | O C T O B E R 2013
