Outpatient Surgery Magazine

Best Buys - July 2013 - Outpatient Surgery Magazine - Subscribe

Outpatient Surgery Magazine, providing current information on Surgical Services, Surgical Facility Administration, Outpatient Surgery News and Trends, OR Excellence and more.

Issue link: http://magazine.outpatientsurgery.net/i/143283

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Page 60 of 116

Page 61 S O F T W A R E S O L U T I O N S red wagon! We want not only to educate, but also to decrease anxiety. "We might also use mobile messaging to assist with post-surgical care," she adds. "By sending appropriately timed follow-up messages, we can improve compliance and cut down on the number of post-procedure phone calls placed to surgeons." REGISTERING ONLINE One Way to Get Patients to Pre-Register Online: Pay 'Em Besides the convenience, savings could be a reason for patients to take advantage of online pre-registration. We heard from one facility that gives patients who pre-register and pay up front a 10% discount on their copays and deductibles. "In today's world, with deductions and out-ofpocket expenses growing, it can be a pretty significant savings," says an official at the facility. Half of the facility's patients currently take advantage, which has led to discussions about how to increase the percentage. "We know that offering a discount can really drive up the numbers," he says. "We have people lobbying for a 20% discount. Others say it should be a flat $25. Of course there are others who say there should be no discount. Maybe the best thing would be a gift card or a crisp $10 bill — just something that says: "Thank you. You have saved us time, and time is money." — Jim Burger

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