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S O F T W A R E
S O L U T I O N S
RIGHT THIS WAY
You can whisk healthy patients who've completed their health histories online right on back to pre-op.
Smooth Operations: Using Technology to Streamline Admissions
A wide array of communication channels helps produce better outcomes.
Jim Burger | Associate Editor
When Tina Mentz, executive director of the Elmhurst (Ill.) Outpatient Surgery Center, considers the ways that technology might continue to improve her facility's pre-admissions process, her eyes widen. "The possibilities are endless," she says. "We have so many ideas and opportunities." Ms. Mentz has already seen how she can turn patients into partners and make the entire admissions process run much more smoothly by bringing technology already being used in other industries to health care. The quest began a few years ago.
"Patients were telling us that they weren't being contacted in a timely manner by our pre-admission testing nurses and that the pre-admission tests that we required weren't being reimbursed by insurance carriers,"
