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6 Positioning Principles - June 2013 - Outpatient Surgery Magazine - Subscribe

Outpatient Surgery Magazine, providing current information on Surgical Services, Surgical Facility Administration, Outpatient Surgery News and Trends, OR Excellence and more.

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OSE_1306_part1_Layout 1 6/3/13 3:27 PM Page 26 CODING & BILLING Cristina Bentin, CCS-P, CPC-H, CMA 17 Business Office Best Practices Rate the administrative acumen and financial health of your facility. ehind every successful surgical facility is a strong business office. Is yours up to par in the areas of scheduling, coding, billing and other business operations? Let's see how many of these 17 boxes can you check off. B RATE GREAT? How would you rate your business office? Staffing situations o If you can't compete with larger facilities in hiring qualified, experienced coders and billers, consider supplementing lower salaries or hourly rates with strong benefits packages or other perks. o Test candidates for coding positions with actual op reports before making an offer. This will provide insight into a coder's experience with your case mix and how long it takes her to handle the task. o Your case volume depends on your scheduler's relationships with physicians' practices. Monitor that relationship by regularly speaking with surgeons and their schedulers to determine whether any obstacles exist. If the schedulers communicate via e-mail, review those messages for clarity. o Schedule weekly or monthly meetings with business office staff to discuss challenges, share information and solve problems. Discuss 2 6 O U T PAT I E N T S U R G E R Y M A G A Z I N E O N L I N E | J U N E 2013

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