Outpatient Surgery Magazine - Subscribers

6 Positioning Principles - June 2013 - Outpatient Surgery Magazine

Outpatient Surgery Magazine, providing current information on Surgical Services, Surgical Facility Administration, Outpatient Surgery News and Trends, OR Excellence and more.

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Page 22 LEGAL UPDATE John L.A. Lyddane, JD CARE WITH CAUTION What are the liability ramifications of a post-op phone call? Legal Liability in Post-Discharge Phone Calls How should this nurse have handled patient's post-op complaint? After minimally invasive surgery, post-op observation is usually brief and uneventful. Complications can always arise, however, some manifesting themselves as the patient recovers at home. As such, it's important to keep in mind that the phone conversation or other contacts you have with patients having post-discharge complaints may carry legal liability. Does the advice your nurses dispense during follow-up calls put your facility at risk? Who's responsible? Consider the case of Flanagan v. Southside Hospital, decided in 1998. Christine Flanagan underwent a bilateral tubal ligation with no

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