Outpatient Surgery Magazine

Healing is Coming - February 2021 - Subscribe to Outpatient Surgery Magazine

Outpatient Surgery Magazine, providing current information on Surgical Services, Surgical Facility Administration, Outpatient Surgery News and Trends, OR Excellence and more.

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I t can be challenging to con- nect with patients or family members who have hearing or vision impairment, or have limited English proficiency, espe- cially if staff don't have the auxil- iary aides necessary to communi- cate effectively. That's why we created "Communication in a Box" kits, which contain every- thing from amplifier attachments for mobile phones to magnifying glasses and masks with windows for individuals who read lips (see "A Clear Communication Upgrade" on page 12). The carts also include language cards that display commonly used phrases in a variety of languages — including Spanish, Arabic and Hindi — access to an 800 num- ber interpretation service and an iPad mounted on a flexible neck that we use for remote access to interpreters. The carts with the mounted iPads attached cost around $2,000, the aides run about $500 and both the 800 number and the video interpreta- tion service are pay-per-use. Katy Trapp, BSN, RN-BC Sentara Center for Healthcare Ethics Virginia Beach, Va. kjkutzo@sentara.com F E B R U A R Y 2 0 2 1 • O U T P A T I E N T S U R G E R Y . N E T • 9 CLEAR CONNECTION Stock Carts to Solve Communication Difficulties MOBILE DEVICES Patient Advocate Rachel Fobbs displays language cards and other aids that help staff relate to patients. Dale Gauding/Sentara Healthcare

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