Outpatient Surgery Magazine, providing current information on Surgical Services, Surgical Facility Administration, Outpatient Surgery News and Trends, OR Excellence and more.
Issue link: http://outpatientsurgery.uberflip.com/i/1275524
E stablishing a healthy workplace culture is critical to the overall success of your facility and ensures staff members are focused on providing safe patient care, according to Vangie Dennis, MSN, RN, CNOR, CMLSO, Lee Ann Liska, FACHE, and Andrea Dyer, MSN, BSN. During what's sure to be a lively and engaging workshop, the trio of respected healthcare leaders will share their strategies for creat- ing a cohesive and resilient team filled with providers who never allow the toxicity of OR bullying to get in the way of acheiving excellent outcomes. What message do you want to emphasize during the workshop? Vangie Dennis: That we all have choices in our profession in how we build close-knit, supportive teams. I want attendees to remember this message long after our workshop is over. To do this, I put myself in their shoes, taking into consideration their experiences and their individual journeys. Andrea Dyer: I'm excited about giving attendees the tools they need to demand respect for themselves and their colleagues. I hope in some small way we empower those who feel as if they don't have a voice. What are the keys to a healthy workplace culture? AD: I think it comes down to three basic things: Be kind, be brave and be you. Remind your staff that they should be genuine and support each other in the OR. Whenever they're headed off course, remind them to refocus on the basics. Lee Ann Liska: It starts with adequate staffing levels, so staff members can take much needed time off and enjoy predictable workdays. Staff also need supportive leaders who aren't afraid to help out in a crisis. Finally, staff need to work in a transparent culture where they feel safe reporting issues and speaking up when things aren't the way they should be. Bullying is one of the focal points of your workshop. Why? VD: There's a hidden culture of nurse bullying and it's a serious issue that can compromise not only the mental health and physical well-being of the person being bullied, but also the safety of patients. Most nurses won't speak openly about bullying for fear of negative personal and professional ramifications. It's time to stop bullying and turn that energy into building each other up instead of knocking each other down. What methods will you use to address these important topics? VD: I engage my audience to be part of the discussion. To make a real and lasting connection, you have to relate to them on a personal level. I love to teach and share my personal experience and connect with my peers. LL: I was on a panel once with other CEOs. The audience loved when we joked and interacted in ways that weren't what they were used to seeing. There will be a similar fun repartee among the three of us during this workshop. It'll be fun and I'm looking forward to it. OSM 1 8 • S U P P L E M E N T T O O U T P A T I E N T S U R G E R Y M A G A Z I N E • A U G U S T 2 0 2 0 Cultivating a Culture of Trust LIVE WORKSHOP Friday, Oct. 30 2:45 p.m. Vangie Dennis, MSN, RN, CNOR, CMLSO • Executive director of peri- operative services at Atlanta Medical Center and member of Outpatient Surgery's Editorial Board Lee Ann Liska, FACHE • CEO of LL Health Resources in Estero, Fla. Andrea Dyer, MSN, BSN • Surgical nurse at Boston Children's Hospital and president-elect of the AORN of Maine Chapter