"Perception is reality," says Ms. Pettis. "If patients perceive your
facility as a safe environment, they'll be more comfortable being
there."
You can never reach 100% cleanliness, but you need to aspire to it
because it's now a default expectation of patients. Plus, threats of a
second wave of the coronavirus and a potentially difficult influenza
season should make a heightened emphasis on surface disinfection
your new normal.
"Never take your eye off the basics, and anything you can do over
and above the basics is a good thing," says Ms. Pettis. "You hope for
the best and plan for the worst, and that's what we're continuing to
do."
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