Outpatient Surgery Magazine

Special Edition: Infection Control - May 2020 - Subscribe to Outpatient Surgery Magazine

Outpatient Surgery Magazine, providing current information on Surgical Services, Surgical Facility Administration, Outpatient Surgery News and Trends, OR Excellence and more.

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expert with new ideas and a fresh voice can help." But not all consultants approach the job with the same methods or intentions. "Some are deeply aligned with equipment manufacturers or major industry players," says Dave Norton, MS, MBA, a former Lean process consultant. "That doesn't make them ineffective, but they sometimes approach the project with preconceived opinions and outline an improvement plan to get you to solutions they deem necessary without understanding your needs." He says the consultants you want to partner with make sugges- tions based on how your facility functions, then teach your staff to find and make needed improvements. They're interested in spend- ing time learning about what makes your department tick instead of arriving with a predetermined set of process-improvement goals and a boilerplate punch list of tasks. "They should spend weeks watching the flow of instruments dur- ing the busiest of times and lulls in the action, and observe how your team interacts," says Ms. Riley. "They need to look at the whole process before making suggested changes, which shouldn't disrupt your current workflow." Ms. Riley admits it's not easy to relinquish power to an unfamiliar professional who you've given permission to create the change you've struggled to make happen. "But if you buy into the process, it can make a big difference," she adds. After partnering with the right consultant, begin building trust and clear lines of communication. "You need to know they have your best interest in mind," says Ms. Riley. "Once you do, let them do their thing." Consultants can help gather every staff member involved in instrument care, from surgical personnel to sterile processing managers, and drill down to how trays move through the OR-SPD circuit. "They're able to 2 8 • O U T PA T I E N T S U R G E R Y M A G A Z I N E • M A Y 2 0 2 0

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