Outpatient Surgery Magazine

Answering the Call - May 2020 - Subscribe to Outpatient Surgery Magazine

Outpatient Surgery Magazine, providing current information on Surgical Services, Surgical Facility Administration, Outpatient Surgery News and Trends, OR Excellence and more.

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2 0 • O U T PA T I E N T S U R G E R Y M A G A Z I N E • M A Y 2 0 2 0 Ideas Work That Give GI Techs a Much-deserved Break R eprocessing technicians have one of the most important jobs in an endoscopy center. The complicated and detailed task of cleaning and reprocessing multiple scopes day after day in a small area can be tedious and exhausting. To help keep the techni- cians engaged and refreshed, we implemented a cross-training pro- gram. Our techs work in the scope room three days a week and at the front desk or in the procedure room two days a week. In addition to preventing burnout, this program allows the techs to develop addi- tional skills, work with others from different departments and pro- vides us staffing coverage when it's needed. We also find the job rota- tion increases techs' job satisfaction and helps us retain these crucial employees. Linda Beaver, RN, MSN, MHA Gateway Endoscopy Center St. Louis, Mo. lbeaver@uspi.com JOB SATISFACTION • MULTIPLE ROLES Kianna Dillard (left) and Rebecca Valloni rotate through GI Tech, nursing assistant and receptionist posi- tions each week. Gateway Endoscopy Center

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