2 0 • O U T PA T I E N T S U R G E R Y M A G A Z I N E • M A Y 2 0 2 0
Ideas Work
That
Give GI Techs a Much-deserved Break
R
eprocessing technicians have one of the most important jobs
in an endoscopy center. The complicated and detailed task of
cleaning and reprocessing multiple scopes day after day in a
small area can be tedious and exhausting. To help keep the techni-
cians engaged and refreshed, we implemented a cross-training pro-
gram. Our techs work in the scope room three days a week and at the
front desk or in the procedure room two days a week. In addition to
preventing burnout, this program allows the techs to develop addi-
tional skills, work with others from different departments and pro-
vides us staffing coverage when it's needed. We also find the job rota-
tion increases techs' job satisfaction and helps us retain these crucial
employees.
Linda Beaver, RN, MSN, MHA
Gateway Endoscopy Center
St. Louis, Mo.
lbeaver@uspi.com
JOB SATISFACTION
• MULTIPLE ROLES Kianna Dillard (left) and Rebecca Valloni rotate through GI Tech, nursing assistant and receptionist posi-
tions each week.
Gateway
Endoscopy
Center