Outpatient Surgery Magazine - Subscribers

No More Empty Beds - Outpatient Surgery Magazine - February 2020

Outpatient Surgery Magazine, providing current information on Surgical Services, Surgical Facility Administration, Outpatient Surgery News and Trends, OR Excellence and more.

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F E B R U A R Y 2 0 2 0 • O U T PA T I E N T S U R G E R Y. N E T • 3 5 Keep surgeons constantly updated about the progress of the day's schedule and try to accommodate their needs whenever possible. "Achieving a low same-day cancellation rate doesn't mean it will stay that way," warns Ms. Nelson. "Keep tracking cancella- tions, identifying their causes and constantly addressing the issues that arise." — Joe Paone She feels as if her trust in you has been violated. Not only are you losing money, but an unhappy patient is telling anyone who will listen about how she feels and posting a not-so-positive online review about your facility. And to think, this could all have been avoided. OSM Dr. Nelson (nenelson@mednet.ucla.edu) is unit director of UCLA Santa Monica Ambulatory Surgery Center and the Medical Procedure Unit at UCLA Medical Center, Santa Monica.

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