Outpatient Surgery Magazine - Subscribers

Snuffing Out Surgical Smoke - Outpatient Surgery Magazine - December 2019

Outpatient Surgery Magazine, providing current information on Surgical Services, Surgical Facility Administration, Outpatient Surgery News and Trends, OR Excellence and more.

Issue link: http://magazine.outpatientsurgery.net/i/1191268

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1 0 • O U T PA T I E N T S U R G E R Y M A G A Z I N E • D E C E M B E R 2 0 1 9 I t's not uncommon for staff members in one depart- ment to believe they do more or matter more than their col- leagues who work in other areas of the facility. That's why Joyce Parhiala, RN, our facility's nurse manager, came up with the neat idea to have staff from vari- ous departments — registration, pre-op, the OR, sterile pro- cessing and the PACU — produce skits that demonstrate what they do on a daily basis. Department managers coached their teams on what to cover in the skits and helped their teams rehearse before they performed in front of the entire staff. • Receptionists spoke about the proper way to answer the phone, greet and identify patients, and admit them to the center. • Pre-op nurses showed how they run through the litany of pre-op Ideas Work P r a c t i c a l p e a r l s f r o m y o u r c o l l e a g u e s That STAFF APPRECIATION A Day in the Life of Your Colleagues • ROLE PLAYING After watching staff-produced skits, each department has a bet- ter understanding of the challenges their colleagues face on any given day. Cathy Dentremont, RN, MBA

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