Outpatient Surgery Magazine - Subscribers

Snuffing Out Surgical Smoke - Outpatient Surgery Magazine - December 2019

Outpatient Surgery Magazine, providing current information on Surgical Services, Surgical Facility Administration, Outpatient Surgery News and Trends, OR Excellence and more.

Issue link: http://magazine.outpatientsurgery.net/i/1191268

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4 4 • O U T PA T I E N T S U R G E R Y M A G A Z I N E • D E C E M B E R 2 0 1 9 E very patient who walks into your facility expects to undergo successful surgery and receive compassion- ate care. In today's competitive, consumer-driven healthcare marketplace, that's not always enough to translate into positive patient satisfaction scores, which can make or break your facility's reputation. "Patients now have the ability to research where they can go to for care," says Leia Engle, MSN, CGRN, RN-BC, clinical manager at Memorial Hermann Northeast Hospital in Humble, Texas. "If they see that your facility has received poor reviews, they might choose to go elsewhere." Yes, You Can Please Everyone Increase your facility's satisfaction survey scores, one patient at a time. • EYE TO EYE Meeting patients on their level is a less intimidating and friendlier way to deliver care. Nicole Azzara | Contributing Editor Pamela Bevelhymer, RN, BSN, CNOR

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