Outpatient Surgery Magazine - Subscribers

Snuffing Out Surgical Smoke - Outpatient Surgery Magazine - December 2019

Outpatient Surgery Magazine, providing current information on Surgical Services, Surgical Facility Administration, Outpatient Surgery News and Trends, OR Excellence and more.

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D E C E M B E R 2 0 1 9 • O U T PA T I E N T S U R G E R Y. N E T • 2 5 Y ou never know where you'll learn lessons about caring for patients, so I'm always on the lookout for excellence in serv- ice that I can translate to patient care. On a recent flight, I encountered an exceptional flight attendant who was so good at tak- ing care of those in her care on the flight that it was easy to make the connection between how we can better care for our patients by treat- ing them like passengers. We all have ideas about the role of flight attendants. Some view them as waitresses in the sky who serve us sodas and snacks from the beverage cart. They are there to provide for our comfort and enforce the rules. Those public perceptions of flight attendants are similar to those of nursing. Can you help me to the bathroom? Would you get Treat Your Patients Like First-class Passengers 5 simple tips from a flight attendant's crash course on patient care. Business Advisor Kathy Williams Beydler, RN, MBA, CNOR, CASC • SMILING EYES Instruct your staff to look patients in the eye with a genuine smile that shows they care.

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