to activate a safety syringe, we gathered 6 nurses right then and there,
went to the med room and I showed them how to do it. Then they sent
me to a different floor where another handful of nurses needed the
same lesson. Just-in-time training is simply providing the training right
at the moment that it's needed.
For example, when I was talking with a person with a stick, he
explained the button to retract the needle was too hard to push and
he didn't feel comfortable doing it while it was in the patient. We
checked it out and, sure enough, there were several syringes that
seemed to have issues with the button. We called the manufacturer
and got it fixed. I don't think that employee would have reported the
issue had we done things the old way. Because I wasn't blaming him
in our conversation about the stick, he felt comfortable enough to tell
me about the mechanical issue with the syringe.
I believe that a one-on-one conversation makes a person a believer.
When you approach someone as a human instead of a statistic, you're
creating a healing climate that — while it can't undo a sharps injury
— can go a long way to preventing one from happening again.
OSM
D E C E M B E R 2 0 1 9 • O U T PA T I E N T S U R G E R Y. N E T • 7 3
Ms. Tadlock (sheri.tadlock@bjc.org) is the supervisor of Occupational Health at
Memorial Regional Health Services in Belleville, Ill. She and her team are respon-
sible for the health and welfare of 2,400 employees at 2 regional hospitals.