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Unsung Heroes - Outpatient Surgery Magazine - November 2019

Outpatient Surgery Magazine, providing current information on Surgical Services, Surgical Facility Administration, Outpatient Surgery News and Trends, OR Excellence and more.

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N O V E M B E R 2 0 1 9 • O U T PA T I E N T S U R G E R Y. N E T • 1 9 W hen several staff members came to me to praise one of their coworkers, I felt their show of support should be displayed for not only the worker to see it, but for everyone else, too, to show our staff who go above and beyond how much we value their efforts. That's why I came up with the Shout-out Board, and encouraged staff members to email me when they noticed coworkers doing something that deserves recognition. I place copies of the emails in the recog- nized employees' files for references during annual performance evalua- tions. Staff members who shout out one of their peers write handwritten notes of thanks on index cards and pin them to the board. The Shout-out Board is located in a central area, so the positive remarks are seen on a daily basis. It's extremely gratifying to see recognized staff members smile when they notice the notes from their colleagues, knowing their efforts were appreciated. Cindy Wiersema, BSN, RN The Surgery Center Fort Wayne, Ind. cwiersema@entfw.com MORALE BOOSTER Shout Outs for Jobs Well Done • WALL OF FAME Notes of thanks can spread love and positivity among members of your hard-working team. Cindy Wiersema, BSN, RN

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