Outpatient Surgery Magazine

Unsung Heroes - November 2019 - Subscribe to Outpatient Surgery Magazine

Outpatient Surgery Magazine, providing current information on Surgical Services, Surgical Facility Administration, Outpatient Surgery News and Trends, OR Excellence and more.

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1 8 • O U T PA T I E N T S U R G E R Y M A G A Z I N E • N O V E M B E R 2 0 1 9 O ur surgery center doesn't have a cafe- teria, so family mem- bers who were waiting for their loved ones in surgery used to leave if they wanted a quick bite to eat. When sur- geons would head out to the waiting room to give updates on patients' surgeries, family members wouldn't always be there to hear the news. To keep family members happy and present, we installed a cof- feemaker in the waiting room and keep a snack basket filled with treats. Staff members take turns going to local wholesale stores to buy multipacks of crackers, cookies and little cupcakes. When supplies are low, we send out an email to request that someone refills the basket. Sharing the nominal cost to keep snacks on hand is a small price to pay for increasing the satisfaction of our patients' family members — they appreciate the personal touch of staff supplying the snacks for them — and helping to ensure they're on site when surgeons need to talk to them. Quanda Custis-Bozman, RN, MSN, CNOR, RNFA Beebe Outpatient Surgery Center Rehoboth Beach, Del. qcustis@beebehealthcare.org FOOD FOR THOUGHT Staff-supplied Snacks Really Satisfy • GOOD EATS Team members at Beebe Outpatient Surgery Center take turns keeping the waiting room's snack basket filled. Beebe Outpatient Surgery Center Ideas Work That

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