A
n older nurse rolls
her eyes at a
younger one and
calls her an
"idiot" behind
her back. A frustrated
eye surgeon pushes a
female nurse and
sends her flying. A
frustrated nurse
slaps a colleague. Sound
familiar? Most of us know that
we have an incivility problem
in health care.
Fighting the
Incivility War
Teaching and requiring respectful
behavior improves staff morale,
patient safety and the bottom line.
Rebecca T. Gilbert, DNP, RN, CCRN
Charlottesville, Va.
N O V E M B E R 2 0 1 9 • O U T PA T I E N T S U R G E R Y. N E T • 4 5
