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Diversity in Surgery - November 2019 - Subscribe to Outpatient Surgery Magazine

Outpatient Surgery Magazine, providing current information on Surgical Services, Surgical Facility Administration, Outpatient Surgery News and Trends, OR Excellence and more.

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2 • O U T PA T I E N T S U R G E R Y M A G A Z I N E • N O V E M B E R 2 0 1 9 To Our Readers Forty percent of U.S. citizens now belong to a racial or ethnic minority, at least 20% have a disability, 20% are not native English speakers and a minimum of 5% are LGBTQIA2S+. How good is your staff at embracing patients and co-workers who are not white, fluent, cisgender, heterosexual and abled? As Shamayne D. Braman, EdM, points out in her excel- lent article on p. 4, the answer matters. As minority groups continue to grow, hiring and including minori- ty physicians and nurses, and learning to welcome, listen to and empathize with patients from all back- grounds, is no longer just the right thing to do. It's a key to survival. Facilities that adapt will shine. Those that don't will wither. For most facilities, there's a lot to do. To reflect the population, the percentage of nurses and physi- cians who are non-white or Hispanic needs to double and triple, respectively. Facilities must also labor to become inclusive — to learn to celebrate differences, to foster bridging between diverse groups, to level the playing field for all workers. For those that suc- ceed, good things await. After relentlessly and delib- erately focusing on diversity, nearly 60% of the 217,000 Kaiser Permanente staff members are people of color and three-fourths are women. It's no acci- dent that Kaiser added some 1.5 million patients over the last 2 years and grew net operating revenues by 10% each year. It also consistently wins accolades from organizations representing the black, Latino, LGBTQIA2S+ and disabled communities. As their stories show, there really is gold at the end of the rainbow. We wish you the very best of luck in your journey there. o u t p a t i e n t s u r g e r y . n e t 4 Hope for the Future Diversity challenges are real, but we can overcome them. Nakeisha Archer, MBA, RN, NE-BC, CNOR, CSSM 8 It's Time to Embrace Healthcare Diversity Diversity is not just an impor- tant moral issue — it's an existential economic one. Shamayne D. Braman, EdM 19 9 Tips for Negotiating Language Barriers For moral, legal and financial reasons, we must do better. Here's advice on how. Allison P. Squires, PhD, RN 27 A Better Way to Care for Autistic Patients This protocol makes care easier on and better for patients, families and providers. Dominique Hershberger, MEd, RN, CNOR 35 Make Your Facility More Inclusive Tips to help you navigate the landscape of sexual orientation and gender identification. Shanna K. Kattari, PhD, MEd, CSE, ACS 45 Fighting the Incivility War Teaching and requiring respectful behavior improve staff morale, patient safety and the bottom line. Rebecca T. Gilbert, DNP, RN, CCRN 55 Is Your Facility Disability Friendly? Take steps to ensure disabled patients and staff have comfortable access to every room. Outpatient Surgery Editors 62 Next Steps N o v e m b e r 2 0 1 9 Contents 27

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