Outpatient Surgery Magazine

Her Loss, Their Gain - October 2019 - Subscribe to Outpatient Surgery Magazine

Outpatient Surgery Magazine, providing current information on Surgical Services, Surgical Facility Administration, Outpatient Surgery News and Trends, OR Excellence and more.

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O C T O B E R 2 0 1 9 • O U T PA T I E N T S U R G E R Y. N E T • 8 7 P atient-centered care is one of surgery's hottest buzz- words for a reason. The patients who walk into your facility expect excellent surgical care. That much is a given. It's the efforts you make to improve communica- tions, lessen their anxiety and tap into technology to educate and inform that will overdeliver on their already high expec- tations and set your facility apart in increasing competitive healthcare markets. 1. Individualized attention Patients remember everything that happens before surgery. That's when Adam Taylor | Senior Associate Editor 3 Ideas to Improve Patient Satisfaction Think outside the box to communicate with and calm your most important customers. • PROACTIVE APPROACH Having various members of your staff go the waiting room to explain the surgical process and ask if patients have any immediate concerns is a great way to stop a complaint before it makes its way to a satisfaction survey. Bon Secours Surgery Center

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