Outpatient Surgery Magazine

Her Loss, Their Gain - October 2019 - Subscribe to Outpatient Surgery Magazine

Outpatient Surgery Magazine, providing current information on Surgical Services, Surgical Facility Administration, Outpatient Surgery News and Trends, OR Excellence and more.

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poorly treated by colleagues, surgeons and anesthesiologists. We had to learn to respect each other and become a tighter group. That meant everyone — including physicians — had to sign a newly creat- ed code of conduct. Anyone who violated the code was brought in for a counseling session and told that leadership would try to help them improve their behavior. We weren't looking to fire anyone; we were trying to help employees grow, but with the clear understanding that they needed to make changes in how they treated others. The code of conduct is very specific and makes it clear that everybody deserves respect. The signed code is kept in every employee's file. If we have an issue, we meet with the staff member, discuss the prob- lematic behavior, show them the code and say, "This is what you signed. We're concerned, and we need to redirect your behavior." Having that signed document on hand helped when we had the tough conversations with staff, telling them they're bullying others or playing one person against another. The conversations weren't easy and at times very uncomfortable, but ultimately productive. Troublesome employees realized they had to align themselves with the facility's values — or leave. Respect the chain of command Some staff members who considered themselves victims were actually the most toxic. They would complain to surgeons about workplace dynamics. They'd walk into leadership's offices to tattle or complain about colleagues instead of discussing issues with direct supervisors. We no longer permit those kinds of impromptu meetings and instructed surgeons to immediately shut down such conversations. We gave it to employees straight, saying, "Look, this is what your role is. These are our expectations. Don't bypass the chain of command. 2 O C T O B E R 2 0 1 9 • O U T PA T I E N T S U R G E R Y. N E T • 1 9

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