Outpatient Surgery Magazine

Her Loss, Their Gain - October 2019 - Subscribe to Outpatient Surgery Magazine

Outpatient Surgery Magazine, providing current information on Surgical Services, Surgical Facility Administration, Outpatient Surgery News and Trends, OR Excellence and more.

Issue link: http://magazine.outpatientsurgery.net/i/1174852

Contents of this Issue

Navigation

Page 17 of 126

1 8 • O U T PA T I E N T S U R G E R Y M A G A Z I N E • O C T O B E R 2 0 1 9 T he workplace environment at our surgery center is healthy and morale is high. We have regular pot luck dinners and wear T- shirts designed by the daughter of one of our employees when- ever we volunteer in the community. We like each other. A lot. That wasn't always the case. About 18 months ago, staff members complained about on-the-job issues to anyone who would listen. Longtime employees formed negative cliques. They arranged work schedules to benefit themselves, felt entitled and made it hard on new staff members with whom they didn't connect, sometimes driving away the newly hired workers. Things needed to change, so we took steps to end toxic relationships and develop a team full of togetherness. Set clear expectations Staff were feeling bullied, not supported by management and 1 In Need of a Culture Change? Do away with bullying, complaining and disrespectful behavior. Staffing Laura Rowe, MSN, RN • UNITED IN SERVICE Lakeside Surgery Center's staff teamed up to buy bicycles and helmets for members of a local Boys & Girls Club. Laura Rowe, MSN, RN

Articles in this issue

Archives of this issue

view archives of Outpatient Surgery Magazine - Her Loss, Their Gain - October 2019 - Subscribe to Outpatient Surgery Magazine