Outpatient Surgery Magazine

Her Loss, Their Gain - October 2019 - Subscribe to Outpatient Surgery Magazine

Outpatient Surgery Magazine, providing current information on Surgical Services, Surgical Facility Administration, Outpatient Surgery News and Trends, OR Excellence and more.

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Y ou can keep your office door open or your ear to the ground and still not be tuned in to what your staff really thinks. Our "You Said, We Did" form solves that issue. We keep it in a 3-ring binder and encourage anyone to jot down ideas, with or without identifying them- selves, for improving patient care or how we run the facility. Our leadership team looks at the communication book every day and responds with notes about how we fulfilled suggested action items (and the benefits realized), updates on in-progress requests or why we didn't implement a sug- gestion. Melissa Romeo, RN, BSN AtlantiCare Surgery Center of Ocean County Little Egg Harbor, N.J. melissa.romeo@atlanticare.org O C T O B E R 2 0 1 9 • O U T PA T I E N T S U R G E R Y. N E T • 1 7 FRONTLINE FEEDBACK Action Items Speak Louder Than Words • IDEA BOOK This simple form keeps the line of communication open between staff and leadership. Share updates to this list regularly at staff meetings.

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