Outpatient Surgery Magazine - Subscribers

OR Excellence 2019 Awards - Outpatient Surgery Magazine - September 2019

Outpatient Surgery Magazine, providing current information on Surgical Services, Surgical Facility Administration, Outpatient Surgery News and Trends, OR Excellence and more.

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ly as it should, especially for healthcare documents. Many ASCs use commercial translation services to do this work, but we felt partnering with ETSU in our own community was the right way to go. Now when a Spanish-speaking patient comes in, the translator tells the patient, "These are your papers to read, the consent form you need to read and sign, here are papers about hand hygiene, infection control, DVT, blood clots" and so on. We assemble a packet for them to take home, and the translator makes sure they understand they need to read all of that. It's double the paperwork for us — the Spanish forms and the English translation for our staff — but that's OK. The main thing is, it barely cost us a thing to make 1 in 5 of our patients feel much less confused, overwhelmed or scared about their upcoming surgical experience. And that's worth it, every time. Lisa Rickman, RN Mountain Empire Surgery Center Johnson City, Tenn. lrickman@uspi.com S E P T E M B E R 2 0 1 9 • O U T PA T I E N T S U R G E R Y. N E T • 1 7 • TALE OF 2 LANGUAGES English and Spanish versions of the Mountain Empire Surgery Center's Patient's Rights document. Mountain Empire Surgery Center

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