Outpatient Surgery Magazine - Subscribers

OR Excellence 2019 Awards - Outpatient Surgery Magazine - September 2019

Outpatient Surgery Magazine, providing current information on Surgical Services, Surgical Facility Administration, Outpatient Surgery News and Trends, OR Excellence and more.

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1 6 • O U T PA T I E N T S U R G E R Y M A G A Z I N E • S E P T E M B E R 2 0 1 9 A t our ASC, 15% to 20% of our patients speak Spanish as their pri- mary language. For many years, we've partnered with East Tennessee State University's (ETSU) Language and Culture Resource Center (LCRC), just a few miles away, to arrange as far in advance as we could for interpreters to be here for our Latino patients when they come in. But we felt we should do more, so we asked LCRC to translate all of the papers a patient needs to sign or take home as well. We had 12 sheets in all, and they charged us about $60. It took them about 3 weeks to finish the work. They also helped us put Spanish-language content on our website. To confirm the translations were accurate, we had one of our Latino doctors look them over — it's definitely impor- tant to have a second pair of eyes make sure everything reads precise- A BETTER UNDERSTANDING Better Serving Spanish-Speaking Patients • FOUND IN TRANSLATION Lisa Rickman, RN, holds one of numerous patient forms and documents that a local university translated into Spanish. Mountain Empire Surgery Center Ideas That Work IW

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