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Running on Empty - Outpatient Surgery Magazine - August 2019

Outpatient Surgery Magazine, providing current information on Surgical Services, Surgical Facility Administration, Outpatient Surgery News and Trends, OR Excellence and more.

Issue link: http://magazine.outpatientsurgery.net/i/1153559

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1 4 • O U T PA T I E N T S U R G E R Y M A G A Z I N E • A U G U S T 2 0 1 9 VIDEO GREETING A Personalized Video Recap for Each Patient M y orthope- dic patients are often groggy from the effects of anesthesia when I meet with them minutes after surgery to let them know how the proce- dure went and what to expect during the ini- tial hours of recovery. That's why I record short videos on an iPad in the OR hallway to thank patients by name for coming to our surgery center. I discuss what I saw and did during the procedure, and touch on key elements of pain management and wound care, and tell them when to schedule the follow-up clinic appointment. We send the videos in a HIPAA-compliant email to patients, who love to receive the personalized messages when they get home. An unexpected and added bonus: I've received fewer post-op phone calls from patients who don't fully understand discharge instructions or have questions about what they're experiencing during recovery. Brian Busconi, MD UMass Memorial Health Care Worcester, Mass. brian.busconi@umassmemorial.org • INSTANT REPLAY After each surgery, orthopedic surgeon Brian Busconi, MD, records a quick post-op video message on his iPad, and then emails the recap to his patients. UMass Memorial Health Care Ideas Work That

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