Outpatient Surgery Magazine

Running on Empty - August 2019 - Subscribe to Outpatient Surgery Magazine

Outpatient Surgery Magazine, providing current information on Surgical Services, Surgical Facility Administration, Outpatient Surgery News and Trends, OR Excellence and more.

Issue link: http://magazine.outpatientsurgery.net/i/1153553

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Page 60 of 116

A U G U S T 2 0 1 9 • O U T PA T I E N T S U R G E R Y. N E T • 6 1 Y our everyday focus is to improve patients' lives through superior care while providing an experi- ence that's as pleasant and safe as possible. But what about engaging patients through an entire episode of care — before and after the day of surgery, when they're not at your facility — and beyond? Enter the rapidly expanding universe of patient engagement software and apps. When imple- mented properly, these systems can improve patient outcomes, create stronger bonds between you and your patients, save time and improve your bottom line. As we shift to value-based episodes of care and bundled pay- ments, clinically and cost- effective digital engagement will become even more important. With patient engagement software and apps, your patients gain a handy tool that can enable them to take more proactive control and ownership over their health while feeling more connected to your facili- ty. The episode of care becomes even more collaborative and personal- ized between patient and provider. "Many times, patients see themselves as patients only when they're with us, and when they leave, they see themselves as everyone else, just a human being," says Neil Gomes, BSc, MBA, MMS, MEd, chief digital officer and executive vice president for technology innovation and consumer experience with Thomas Jefferson University and Joe Paone | Senior Associate Editor What Can Patient Engagement Software Do for You? Mobile apps can push alerts to your patient that are easily accessed with the touch of a finger. • PLAY-BY-PLAY MyCareText sends patients appointment reminders and their family members live updates from the OR during surgery.

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