Outpatient Surgery Magazine

Helping Hand - July 2019 - Subscribe to Outpatient Surgery Magazine

Outpatient Surgery Magazine, providing current information on Surgical Services, Surgical Facility Administration, Outpatient Surgery News and Trends, OR Excellence and more.

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Critical component While price and technological features tend to dominate the discus- sion, it's often a post-install feature that dictates the overall success of a facility's OR integration. "Without a doubt, customer service is the single most important quality of an OR integration vendor," says Mr. Smith. So how do you ensure your facility gets the superior service it needs from a vendor? Go out to other organizations in your area that have recently gone live with an integration, says Ms. Kendall. Ask them point blank, "How's the service? How quickly do they [the vendor] respond and resolve issues?" A lot times there are slight variations in the product, but huge differences in the customer service. Your peers can let you know about an unreliable vendor before you find out the hard way, she says. OSM 9 0 • O U T PA T I E N T S U R G E R Y M A G A Z I N E • J U L Y 2 0 1 9

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