Outpatient Surgery Magazine

Helping Hand - July 2019 - Subscribe to Outpatient Surgery Magazine

Outpatient Surgery Magazine, providing current information on Surgical Services, Surgical Facility Administration, Outpatient Surgery News and Trends, OR Excellence and more.

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1 4 • O U T PA T I E N T S U R G E R Y M A G A Z I N E • J U L Y 2 0 1 9 A t the end of pre-op clinic appointments, I hand patients a busi- ness card that includes my personal email address and request that a family member send me a message about the patient. What do they like? What makes them tick? What do they want my surgi- cal team to know about them? I respond to the email, thanking them for their thoughts, and copy my assistant, who prints out the exchange and adds it to the perioperative paperwork. A member of the surgical team reads the message aloud during the pre-op time out. The words remind us of our calling and help us refocus on what matters most in that moment: the patients in our care and the loved ones waiting for them outside the OR. PERSONAL CONNECTIONS Email Reminders of Your True Calling • IMPORTANT MESSAGE Benjamin Schwartz, MD (far left), and the rest of the surgical team listen while OR nurse Amanda Brussich, RN, reads an email sent by a member of the patient's family. Northwell Health

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