Outpatient Surgery Magazine

Patient Experience - June 2019 - Subscribe to Outpatient Surgery Magazine

Outpatient Surgery Magazine, providing current information on Surgical Services, Surgical Facility Administration, Outpatient Surgery News and Trends, OR Excellence and more.

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T he patient was saying all the right things, but something about the way she was acting seemed off. Turn on your observers, thought the recep- tionist. It's the motto of every staff Daniel Cook | Executive Editor How Are You Improving The Patient Experience? Your facility's future success hinges on meeting growing expectations for high-quality, compassionate care. • ALL SMILES Patient satisfaction is considered a key indicator of the quality of care you provide. Pamela Bevelhymer, RN, BSN, CNOR OSE_1906_part2.qxp_Layout 1 6/7/19 11:49 AM Page 28

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