Outpatient Surgery Magazine

Special Outpatient Surgery Edition - OR Excellence Program Preview - June 2019

Outpatient Surgery Magazine, providing current information on Surgical Services, Surgical Facility Administration, Outpatient Surgery News and Trends, OR Excellence and more.

Issue link: http://magazine.outpatientsurgery.net/i/1131457

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I n today's consumer-driven healthcare market, where patients have more choices than ever and reimburse- ments are tied to satisfaction scores, there's intense pressure to provide a second-to-none patient experience. Whether you're working at an ambulatory surgical cen- ter or a hospital, you'll walk away from this presentation with plenty of practical, real- world tips on how to send patients out the door happy, satisfied and eager to spread the word about your facility's superior service. Callie S. Craig, MS, BSN, RN, CNOR, and Stacey L. Decker, MS, BSN, RN, CPAN, sea- soned OR leaders with Integris Health in Oklahoma City, Okla., say healthcare cus- tomer choice is dictated by 3 key factors: cost, quality, and patient and family experience. They'll illustrate how these factors impact the patient experience and ensure your facility is a choice destination for care. • Set the tone. "When it comes to patient safety, one injury is one too 3 2 • O U T PA T I E N T S U R G E R Y M A G A Z I N E • J U N E 2 0 1 9 Callie S. Craig, MS, BSN, RN, CNOR Integris Health | Oklahoma City, Okla. Stacey L. Decker, MS, BSN, RN, CPAN Integris Lakeside Women's Hospital Oklahoma City, Okla. Proven Ways to Boost Your Patient Satisfaction Scores • Ms. Craig served on the national AORN Board of Directors as vice-presi- dent and secretary. • Ms. Decker served as director and then admin- istrative director at a 20- OR surgical department and a 5-OR ASC for 22 years. • Ms. Craig oversees patient experience and education for a vast Oklahoma-based health- care system that encom- passes 9 hospitals and 100 provider clinics. Speaker Profile

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