Outpatient Surgery Magazine - Subscribers

Thumbs Up on Safety Scalpels - Outpatient Surgery Magazine - May 2019

Outpatient Surgery Magazine, providing current information on Surgical Services, Surgical Facility Administration, Outpatient Surgery News and Trends, OR Excellence and more.

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help her. Note to self: When someone offers you his resignation, take it the first time. They've already put a lot of thought into offering it and, in my experience, things will never be quite the same. Set the expectations. Make sure each team member under- stands her role and your expectations. Getting along doesn't just happen. Setting the expectations upfront fosters a shared understand- ing. • No gossiping. If you have a problem with someone (including me), take it to them and not the other people you work with or the doctors. I respect open dialogue. • Speak for yourself. Don't let others set you up as the spokesper- son for the group. I made that mistake early in my career. If others want their opinions brought forward, they need to speak up. Lesson learned. • Take time to make a connection with patients. Let them know who you are and who the team members are in the room. When the patient comes into the OR, introduce the team members and let them know you're going to take great care of them. • Communicate with the family. They are bystanders to the process and have no control. A few words of kindness go a long way to ease their anxiety. • You're not the only game in town. Remember that surgeons have a choice where they bring their patients. Having them choose your facility creates job security for you. Treat them as customers. Once the expectations have been set and new hires join our team, I hold them accountable. Hold staff accountable without assigning blame. Getting along is directly dependent on holding each staff member account- 2 3 M A Y 2 0 1 9 • O U T PA T I E N T S U R G E R Y. N E T • 2 1

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