want, and then get immediate notifications about potential
issues," says Mr. DeConciliis. "You then know to call patients right
away to discuss their responses."
An added bonus: Pre-registration software lets you acknowledge
receipt of forms from patients and provide important information,
including directions to the facility, that patients can print out in
preparation for surgery.
No excuses
Don't fall into the trap of assuming that your patients will refuse
to register online or that they're too old to understand how to
access digital forms.
"Well, they will register online because you're going to tell them
they have to," says Mr. De-Conciliis. "And plenty of older people
use computers, tablets and smartphones, or they can have their
family members help them. It's amazing how much technology is
out there. I don't understand why everybody doesn't let it do
some of the work for them."
OSM
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