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Tell Your Patients to Drink Up - Outpatient Surgery Magazine - March 2019

Outpatient Surgery Magazine, providing current information on Surgical Services, Surgical Facility Administration, Outpatient Surgery News and Trends, OR Excellence and more.

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M A R C H 2 0 1 9 • O U T PA T I E N T S U R G E R Y. N E T • 2 7 D espite what anyone claims, nobody is a born leader. Sure, some people are born with certain skills — com- munication, showman- ship, empathy, charis- ma — that lend them- selves to solid leader- ship. But the fact is leadership is a skill you can learn. This should come as welcome news if, after years and years in the trenches, you've been thrust sud- denly into a leadership role at a surgical facility full of strong person- alities. Let's look at 3 characteristics that separate great healthcare leaders from so-so managers. Great leaders put the patients second. Put patients first. Put patients first. It's a mantra healthcare providers live by, but is it truly the way we should be doing things? I don't think so. Here's a simple analogy to drive home why: If the oxygen masks come down on an airplane, who are you supposed to put it on first, yourself or your children? You take care of yourself first so you're able to proper- ly help your children through the crisis. It's the same thing with health care. In order to take the best possible care of patients, you must first take care of your own staff. Your organization is a collection of peo- 1 Yes, You Can Become a Better Leader Be the one who knows the way, goes the way and shows the way. Staffing Chet Wyman, MD • FOLLOW ME Leaders have people follow them, while managers have people work for them. Steve Debenport

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