Outpatient Surgery Magazine - Subscribers

Throw Away The Script - Outpatient Surgery Magazine - February 2019

Outpatient Surgery Magazine, providing current information on Surgical Services, Surgical Facility Administration, Outpatient Surgery News and Trends, OR Excellence and more.

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I n 2019, whether you work as an anesthesia provider, a periopera- tive nurse, a surgeon or a surgical facility executive, you need to be thinking about patient satisfaction. You can improve the patient experience the old-fashioned way by adding compassion to your bedside manner, but you also should be looking for opportunities to leverage technology to give patients a bet- ter understanding of their care. It can sound like a lot, and in some ways, it is. Star ratings, increased competition and changing healthcare reim- bursement models are all pushing us to do better, but there's also the simple fact that happier patients tend to have better outcomes than frustrated ones. Here are 3 ways we're looking at patient satisfaction. Ask a simple question At the Children's Hospital of Wisconsin Surgicenter, we ask all our patients the same question upon admission: "What matters most today?" You'd be surprised how much their answers will vary. Some patients say they just want to get through the day. Others have specific concerns about 1 1 8 • O U T PA T I E N T S U R G E R Y M A G A Z I N E • F E B R U A R Y 2 0 1 9 'What Matters Most Today?' That's the question you should ask every patient upon admission. Business Advisor Steven Butz, MD • FIX WHAT'S BROKEN One simple question — "What matters most today?" — can improve patient satisfaction scores.

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