Outpatient Surgery Magazine - Subscribers

Throw Away The Script - Outpatient Surgery Magazine - February 2019

Outpatient Surgery Magazine, providing current information on Surgical Services, Surgical Facility Administration, Outpatient Surgery News and Trends, OR Excellence and more.

Issue link: http://magazine.outpatientsurgery.net/i/1080927

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1 4 • O U T PA T I E N T S U R G E R Y M A G A Z I N E • F E B R U A R Y 2 0 1 9 T here are so many ways to commu- nicate with staff — emails, phone calls, text messages, snail mail, intercoms, breakroom bulletin boards, you name it — yet none of those methods reli- ably relayed key information like schedul- ing changes, snow days, meetings and group events. Our solution: a free smartphone app called GroupMe. It's like a private chat room for our 25-person group. It works on every device — there are easy-to-use apps for iOS, Android and Windows Phone — and you can even access GroupMe messages via text. Our clinical director posts the schedule for the next week on GroupMe for all to see. It's also great for last-minute scheduling changes, like the 3 cases our urologist wanted to add on New Year's Eve. I used GroupMe to notify the team that some of them would need to come in on a scheduled holiday. The great thing about the app is that if you have a question about something that was posted, you can always refer back to it. It's right there in the app. You don't have to call or email somebody back. One caution: use it prudently — for schedules or competencies or things of that nature. Try not to have a lot of back-and-forth, because then peo- ple get fed up and stop using it. Let's be honest, a 25-member group chat can be extremely annoying. Melissa Hermanson, RN, CASC, ACHE Ambulatory Care Center STAFF COMMUNICATION Finally, a Way to Get Messages to Everyone • GROUP MESSAGING GroupMe is a great (and free!) way to communicate with staff. Melissa Hermanson, RN, CASC, ACHE Vineland, N.J. leasa@surgerycenternj.com

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