N O V E M B E R 2 0 1 8 • O U T PA T I E N T S U R G E R Y. N E T • 1 5
for example — that
could cause unexpect-
ed delays. You can
download a free PDF
at
outpatientsurgery.net
/forms.
Each section is
color-coded to corre-
spond with the colors
of each department in
our hospital, so
patients know exactly
where they are in their
journey. Our patient
satisfaction scores
have jumped signifi-
cantly since we began
handing out the itiner-
ary because patients now understand that our surgical process is in
constant motion, even when they're at a standstill.
Don Prokop, RN, BSN, BA, MBA
Rush Oak Park Hospital
Oak Park, Ill.
don_a_prokop@rush.edu