Outpatient Surgery Magazine

The Case for Concurrent Cases - November 2018 - Subscribe to Outpatient Surgery Magazine

Outpatient Surgery Magazine, providing current information on Surgical Services, Surgical Facility Administration, Outpatient Surgery News and Trends, OR Excellence and more.

Issue link: http://magazine.outpatientsurgery.net/i/1051811

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1 4 • O U T PA T I E N T S U R G E R Y M A G A Z I N E • N O V E M B E R 2 0 1 8 Ideas Work That H urry up and wait. That's often how patients view the time spent in your facility, where interactions with staff are fol- lowed by periods of laying around waiting for the next flurry of activity. When some of our patients complained about surgical delays, we realized they perceived expected downtime during routine care as time being wasted. That's when we had a nurse follow a patient from registration to discharge. Incredibly, she noted that mem- bers of our team directly cared for patients outside of the OR for only 23 total minutes during the entire 4- to 5-hour stay. We created an "Outpatient Day of Surgery Schedule," an itinerary that explains every step of the surgical process, notes how long each step should take to complete and includes variables — OR availability, PATIENT SATISFACTION Itinerary Details the Trip From Pre-op to PACU Rush Oak Park Hospital • TIME MANAGEMENT Don Prokop, RN, BSN, BA, MBA (left), says patients appreciate knowing how long they'll spend in each phase of care.

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