Outpatient Surgery Magazine

OR Excellence Awards - September 2018 - Subscribe to Outpatient Surgery Magazine

Outpatient Surgery Magazine, providing current information on Surgical Services, Surgical Facility Administration, Outpatient Surgery News and Trends, OR Excellence and more.

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S E P T E M B E R 2 0 1 8 • O U T PA T I E N T S U R G E R Y. N E T • 1 5 4 Tips for Dealing With Chronic Complainers Don't minimize the potential damage from staff negativity. W hile food shopping the other day, I overhead one clerk say to the other, "Stop being so positive! I'm trying to be negative!" I had to smile. As clinical leaders, we all have roadblocks to posi- tive change on our staff, chronic whiners and constant complainers who find fault with everything and every- body. If left unchecked, The Miserable Ones can poison your team by spreading nega- tivity and undermining your authority by creating doubt in the minds of your staff. Here's how to sidestep negativity on your team. Find something to agree with them about. Finding common ground to stand on is the best way to defuse a situation. When I was the new administrator of a center, a physician complained about some staff changes I had made. The changes didn't affect his room, mind you, but he heard it through the grapevine (you know that vine — where the staff complain to the physicians?). During cases, techs routinely relieved nurses for breaks and lunches. The techs were essentially supervising the OR — making assignments and overseeing the rooms, clearly practicing outside their scope of practice. Sometimes, techs refused to count with a nurse who had a question 1 Staffing Kathy Williams Beydler, RN, MBA, CNOR, CASC • CONSTANT CHATTER Chronic complainers can infect your surgical team by spreading negativity and creating doubt in the minds of staff. Amy Dragoo

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